Metrics Land: Building a Culture of Trust in Metrics & KPIs

Organizations everywhere are being asked to make data-driven decisions, yet many struggle to determine what to measure, how to present it, and how to turn metrics into meaningful action. In this engaging and interactive session, Alysia Villanti will take attendees on a Candy Land-inspired journey through the world of organizational metrics and reporting.

Using the creative framework of Metrics Land, Alysia will explore the common challenges organizations face when establishing metrics programs, including identifying meaningful measures, creating effective dashboards, overcoming data quality obstacles, and building trust in reporting practices. Along the way, attendees will learn practical approaches for transforming raw data into actionable insights that support decision-making and continuous improvement.

Through real-world examples and lessons learned from leading service management and performance measurement initiatives at Cornell University, participants will gain strategies to develop metrics that drive learning, improve transparency, and align operational performance with organizational goals.

Whether you're just beginning your metrics journey or looking to mature an existing measurement program, you'll leave with practical ideas, helpful resources, and renewed confidence to take the next step toward data-informed decision making.

Learning Objectives
At the conclusion of this session, attendees will be able to:

• Understand the progression from data collection to organizational insight and wisdom.
• Identify common pitfalls that reduce the effectiveness of metrics programs.
• Apply practical techniques for establishing baseline measures and meaningful KPIs
• Develop dashboards and reports that communicate value and support decision-making.
• Foster stakeholder trust through transparency, collaboration, and continuous improvement.
• Balance outcome, performance, capacity, and compliance metrics to support organizational goals.

Speaker

Alysia Villanti, Service Management Program Manager for Cornell Information Technologies, leads initiatives focused on service management, practice governance, and performance measurement.

She has extensive experience designing KPI frameworks, executive dashboards, and reporting strategies that help organizations measure outcomes, improve services, and align operational performance with strategic objectives.

Her work includes leading Cornell’s service management transformation, strategic roadmap, and establishing organization-wide service metrics and practices.