This presentation offers a high-level review of the DMAIC framework used in Lean Six Sigma (LSS), a globally recognized methodology for driving process improvement and operational excellence across industries. Beginning with an overview of foundational principles, the session dispels common myths—such as the misconception that LSS is only for manufacturing or that it stifles creativity—demonstrating its broad applicability in sectors like healthcare, finance, education, and services. The synergy between Lean’s focus on waste elimination and Six Sigma’s emphasis on reducing process variation is highlighted, showing how their integration leads to enhanced quality, efficiency, and customer satisfaction.

The DMAIC framework (Define, Measure, Analyze, Improve, Control), provides a structured roadmap for problem-solving. Each phase is illustrated with practical examples and key tools, including project charters, SIPOC diagrams, process and value stream mapping, Pareto charts, and control charts. Using an example problem, attendees will see examples of key tools (the right tool for the problem at hand) reinforcing the principle that effective process improvement depends on thoughtful tool selection rather than simply using every available method.

Real-world case studies showcase both successful and challenging projects, emphasizing the critical roles of leadership support, clear communication, thorough analysis, and team collaboration. The presentation also addresses common obstacles—such as resistance to change, insufficient training, and data collection difficulties—and shares lessons learned from unsuccessful initiatives, underscoring the importance of planning, stakeholder engagement, and follow-through.

By the end of the session, participants will gain insights into applying Lean Six Sigma tools, fostering a culture of continuous improvement, and achieving sustainable success within their organizations.

Learning Objectives:

• Lean vs Six Sigma
• Myths and Realities
• Applying the DMAIC Phases
• What Makes Projects Successful
• Challenges and Lessons Learned in Lean Six Sigma Projects

DETAILS

• Date:  July 21, 2026
• Start Time:  6:00pm
• End Time:  7:00pm
• PDU:  1.0 (Ways of Working:  0.25, Power Skills:  0.50, Business Acumen: 0.25)

SPEAKERS

Pat Campbell, IT Business Process Analyst

Pat has her Master's Degree in Applied Statistics from RIT and is PMP certified.  She is a Project Manager for 20 years leading multiple cross functional projects resulting in cost and time savings.  She has her LSS Master Black Belt, including Green Belt and Black Belt certifications.  Pat has taught, coached and mentored Green and Black Belt candidates.  She has also participated in the creation and delivery of a virtual Green Belt course.

Pat brings 45 years in Process Improvement, Engineering Management and Quality Management experience.  She's also a former member of GRQC (Greater Rochester Quality Council).

Eileen Askey, Enterprise Project Manager

Eileeen has her Master's Degree in Organizational Management from Roberts Wesleyan College.  PMP certfified, she is a Project Manager with 20 years of experience leading multiple cross functional projects resulting in cost and time savings.  Eileen also has her LSS Master Black Belt, including Geren Belt and Black Belt certifications.  In addition, she has taught, coached and mentored both Green and Black Belt candidates.  Eileen participated in the creation and delivery of a virtual Green Belt Course.

Eileen has 35+ years of experience in Physical and Information Security and is a Certified Information Security Manager (CISM).  She is a former Business Department Adjunct at SUNY Brockport and a former board member of GRQC).