Communication Negotiation Tactics: Turning Conflict into Collaboration

 

ROC2ROC

Rochester, New York

JOINs

Rochester, Minnesota

Wednesday, April 8th

 

 

Description:

Negotiation isn’t just for boardrooms; it’s part of everyday leadership. Whether you’re managing stakeholders, project teams, or clients, the ability to defuse tension and influence outcomes through effective communication is critical. In this engaging and interactive session, Jeff Massett, VP of PMO at Sports Illustrated Tickets, brings negotiation strategies from FBI hostage negotiator Chris Voss’s 'Never Split the Difference' into the world of project management and leadership. You’ll learn techniques that transform difficult conversations into productive dialogue. Jeff blends real-world corporate experience with powerful communication principles giving attendees practical tools to build trust, reduce friction, and achieve win-win outcomes in their professional and personal interactions.

 

Learning Objectives:

• Discover how emotional intelligence drives influence more effectively than logic alone. 
• Learn how to build rapport quickly, even in tense or high-stakes conversations. 
• Master the power of “no” to shift control and uncover hidden objections. 
• Practice calibrated questions to remove hostility, provoke thought, and reveal true motivations. 
• Understand how tone and delivery can de-escalate conflict and increase cooperation.

 

Time: 

6:00 PM - 8:30 PM

 

Location:    

City Gate 5 Star Bank Community Room

395 Westfall Road

Rochester, NY 14620

 

PDUs:          

1.5

• 1.0 Power Skills
• 0.5 Business Acumen

 

Event Details:

6:00 - 630 pm – Light meal and Networking
6:30 - 8:00 pm – Presentation

 

 

Speaker:

 

Jeff Massett, PMP, PSM

VP, PMO & Agile Delivery, Sports Illustrated Tickets

As the Founder and PMO Consultant of The PMO Dojo, I help organizations master the art of project management through structure, discipline, and continuous improvement. I specialize in building and transforming PMOs, assessing project delivery health, and providing hands-on coaching to project managers and teams. My services include customized PMO assessments, project management, portfolio management strategies, training workshops, and speaking engagements—all designed to improve performance and align projects with business goals. Drawing from over 25 years of experience in IT project management, software development, and precision electronics, I partner with small to mid-sized organizations to strengthen their PMO capabilities and deliver measurable results.

Leading, Optimizing, and Scaling PMOs: With over 27 years of experience, I’ve led global teams, implemented governance frameworks, trained & mentored project managers, and improved project delivery across IT consulting and cloud services. I have led complex IT projects and optimized PMOs. I specialize in developing high-performing teams of project managers. My passion is mentoring and continuous improvement.